Summary
We collect information you provide (membership, ticketing, donations, class registrations, event RSVPs, newsletter sign-ups), information collected automatically (cookies, device data, analytics), and information from partners (payment processors, university systems). We use this to operate the Museum, improve your experience, process transactions, communicate with you, and for safety, security, and legal compliance. You can control many uses via your browser, our email/SMS opt-out links, and the choices described below.
Who we are
The Hilliard Art Museum (“Hilliard,” “we,” “us,” or “our”) is affiliated with the University of Louisiana at Lafayette. This policy explains how we handle personal information in connection with our websites, in-person experiences, programs, and related services (“Services”).
Scope
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Covered: Public websites and subdomains; online forms and ticketing; membership and donation flows; email/SMS communications; Wi-Fi landing pages; and other interactions where this policy is linked.
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Not covered: Third-party sites or services we link to (e.g., payment providers, ticketing platforms, social media). Their policies apply to their services.
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Institutional context: Some transactions may be facilitated by the UL Lafayette Foundation or other campus partners subject to their own privacy policies.
Information we collect
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You provide: Name, contact details, membership and donor info, ticketing and program registrations, payment details (processed by third parties), communications, and media permissions.
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Collected automatically: IP address, browser/device data, usage activity, cookies, analytics, and Wi-Fi telemetry (connection data, not content).
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From others: University systems, ticketing/CRM/payment providers, and publicly available social or profile information.
How we use information
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Operate and improve Services
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Process memberships, tickets, donations, and transactions
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Communicate confirmations, reminders, updates, newsletters
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Personalize experiences and recommendations
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Protect safety, security, and legal compliance
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Conduct research, analytics, and reporting
How we share information
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Service providers & vendors (hosting, ticketing, CRM, payments, analytics)
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University & campus partners
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Foundations or advancement offices (for donations and memberships)
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Event co-hosts & grant partners
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Legal and safety disclosures as required by law
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Business transitions within the university
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Aggregated or de-identified data
We do not sell your personal information for money. Some U.S. state laws may define analytics/advertising disclosures as “selling” or “sharing.”
Cookies & similar technologies
We use cookies, pixels, and local storage for site functionality, analytics, personalization, and marketing. Categories include:
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Essential (security, sessions)
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Functional (preferences, accessibility)
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Analytics (measure performance)
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Advertising (outreach and campaigns)
You can manage cookies via browser settings and, where available, our cookie banner.
Advertising & analytics
We may use analytics services and limited advertising technology (e.g., social media pixels) to understand audiences and reach interested visitors. You can opt out of emails and certain targeted advertising as described below.
Donors, members, ticketing & programs
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Payments processed by secure third parties
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Receipts & acknowledgments retained for legal and audit purposes
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Recognition: donors may be publicly acknowledged unless anonymity is requested
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Memberships: information used to administer benefits and renewals
Children’s privacy
Websites are not directed to children under 13. We do not knowingly collect data from children under 13 without parental consent. For youth programs, information may be provided by parents, teachers, or administrators.
Your choices
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Emails: Unsubscribe link in each email or contact us directly
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SMS: Reply STOP to opt out, HELP for help
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Cookies: Manage through browser settings or site banner
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Devices: Use device privacy settings and advertising opt-out features
Your privacy rights
U.S. state laws (e.g., CA, CO, CT, UT, VA): You may have rights to access, correct, delete, or obtain a copy of your information; opt out of targeted advertising or data “sale/sharing”; and appeal a refusal.
How to request: Email us at artmuseum@louisiana.edu with the subject “Privacy Request.” Provide enough detail to verify your identity. Authorized agents must include proof.
California Notice at Collection: We collect identifiers, contact details, transaction info, internet activity, geolocation, and similar categories for the purposes in this policy.
EEA/UK and other regions: You may have rights to access, rectify, erase, restrict, port, object, or withdraw consent. You may also lodge a complaint with your local authority.
Security & retention
We use safeguards appropriate to the nature of the information. No system is 100% secure.
We retain data only as long as necessary for the purposes described or as required by law.
International users
We are based in the United States. If you access Services from outside the U.S., your data may be transferred to and processed in the U.S. and other countries with different data protection laws.
Changes
We may update this policy from time to time. Material updates will be posted with a revised effective date and, where appropriate, additional notice.
Contact us
Hilliard Art Museum — University of Louisiana at Lafayette
710 East St. Mary Boulevard, Lafayette, LA 70503
Phone: (337) 482-0811 (Admissions Desk)
Email: hilliard@louisiana.edu
If you are making a privacy request, please include “Privacy Request” in the subject line.
Accessibility
We aim to make our digital content accessible. If you need this policy in another format, contact us and we will provide it.
